Shipping policy
SHIPPING POLICY
1. Overview
Nova Research Supply LTD aims to process and dispatch all orders promptly and professionally using trusted delivery partners.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.
2. Processing Times
Orders are typically processed and dispatched within 1–3 business days.
Processing times may vary during periods of high demand, public holidays, or circumstances outside of our reasonable control.
Orders are not processed or dispatched on weekends or public holidays.
3. Shipping Locations
We currently ship within the United Kingdom and selected international destinations where permitted by applicable laws and courier regulations.
It is the customer’s responsibility to ensure that products may legally be imported into the destination country.
We reserve the right to refuse, restrict, or cancel orders to certain regions at our sole discretion.
4. Delivery Timeframes
Estimated delivery timeframes are provided for guidance only and are not guaranteed.
Delays may occur due to circumstances outside of our reasonable control, including but not limited to:
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Courier delays
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Customs processing
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Adverse weather conditions
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Operational disruptions
Nova Research Supply LTD shall not be liable for delivery delays occurring after dispatch.
5. Shipping Charges
Shipping costs are calculated at checkout and displayed prior to payment.
Any customs duties, taxes, import fees, or additional charges imposed by the destination country are the responsibility of the customer.
6. Tracking Information
Where available, tracking details will be provided once an order has been dispatched.
It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the delivery.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Nova Research Supply LTD shall not be responsible for orders delayed, lost, or returned due to incorrect or incomplete address information supplied by the customer.
Additional shipping charges may apply where reshipment is required.
8. Lost or Delayed Shipments
If a shipment is believed to be lost or significantly delayed, please contact us at:
We will investigate the matter with the courier before determining an appropriate resolution.
Orders confirmed as lost by the courier may be eligible for replacement or refund at our discretion.
9. Damaged Deliveries
If your order arrives damaged, you must notify us within 48 hours of delivery.
Photographic evidence of the packaging and contents may be required before a replacement or refund is considered.
10. Returned Shipments
If an order is returned to us due to:
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Incorrect address information
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Failure to accept delivery
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Failure to collect the parcel
we reserve the right to charge additional shipping fees prior to reshipment.
11. Risk & Ownership
Ownership of goods passes to the customer once full payment has been received.
Risk in the goods passes to the customer upon confirmed delivery to the shipping address provided at checkout.
12. Contact Information
For shipping enquiries, please contact: