Refund policy

REFUND POLICY

Overview

Due to the specialist nature of our products, all sales are final except in limited circumstances.

Eligible Refunds

We will offer a refund or replacement only if:

  • Your order is not delivered
  • Your order arrives damaged
  • You receive the wrong item

Conditions

To qualify for a refund or replacement:

  • You must contact us within 48 hours of delivery
  • You must provide supporting evidence (such as photographs)
  • The product must remain unopened and in its original condition

Non-Eligible Cases

We do not offer refunds or returns for:

  • Change of mind
  • Incorrect ordering
  • Opened or used products
  • Improper storage or handling after delivery

Lost Shipments

If your order is not delivered, we will investigate with the courier before issuing a refund or replacement.

Chargebacks

Fraudulent or unjustified chargebacks will be formally disputed with supporting evidence.